HRD Solutions - focused on excellence in management

Course overview

Preparation, looking for clues, questioning techniques and keeping an open mind. 

This course will enable delegates to quickly acquire the basic knowledge and understanding, therefore allowing the development of the skills required for those interviews often seen as ‘difficult’ interviews. These may range from the return to work interview, disciplinary or grievance interview, through to the ‘dreaded’ annual appraisal. However they need not be, given thought, preparation and effective use of sound communication skills.

Benefits of attending 

• An ‘Interactive Workshop’ designed to stimulate and inspire delegates
• Situations and types of interview
• Using standards of performance
• Measuring standards of achievement
• Examining the reasons for the gap
• Question design
• Understanding questioning and listening techniques
• Learn the interviewers ‘when and how’ of response
• Awareness of relevant legislation and best practice
• Keeping an open mind and gaining agreed decisions
• Optional ILM endorsement available

Who will benefit

For all supervisory management who wish to maintain relationships for harmonious, productive working. All will be faced with ‘interviews’ that can be seen as challenging, even to those with some experience but little formal training.

When not dealt with, a lack of intervention may lead to a reduction in standards, low morale and lower productivity