Dealing with people in a non-sales environment

 

Course overview

 

Whenever two people get together to do a deal, there is always the risk that at least one leaves with a feeling of being cheated, resentful or angry. With a little care however the use of ‘effective’ negotiating skills will give the best chance of achieving a ‘win-win’ outcome and provide valuable lessons in developing a partnership approach.

 

This course not only gives a comprehensive guide to the process of negotiating as equals but covers the foundations of preparation, managing the process and interpersonal behaviour.

 

Benefits of attending

 

·         An ‘Interactive Workshop’ designed to stimulate and inspire delegates

·         Establishing Aims

·         Avoiding assumptions

·         Agreeing priorities

·         Listening skills

·         Avoiding threats and ultimatums

·         Establishing the ‘bottom line’

·         The use of ‘what if’ questions

·         Looking for fair deals

·         Looking for ‘win-win’ outcomes

·         Understanding the concept of ‘partnership’ agreements

 

Who will benefit

 

Managers, Supervisors and all those who want to improve their effectiveness in dealing with others.

 

The ‘Aim’ of each workshop is that on completion, delegates will have gained additional knowledge and skills to be used within their role and to the wide range of issues that they are likely to meet in that role.