HRD Solutions

Understanding the rights of absence, setting standards for attendance, conducting return to work interviews and maximising attendance. Includes dealing with people issues.

Course overview

In a climate of increasing need for economic efficiency, the area of absence and attendance management is now a focus for major attention. This course is designed to introduce the delegates to the key skills of maximising attendance and developing a supportive, professional approach.  

 

Benefits of attending:

·         An interactive workshop designed to stimulate and inspire delegates

·         Absence vs. Sickness

·         Capability vs. Conduct

·         Key legislation and its impact

·         Attendance management

·         Understand the roles of counselling and training

·         Absence interviews

·         Learn how conflicts can be best avoided

·         How to handle ‘difficult’ people

·         Understand the use of assertive communication

·         Appreciate the importance of ‘listening skills’

·         Introducing ‘Behavioural Skills’

·         Learn how to apply ‘Behavioural Skills’ to ‘people problems’

 

Who will benefit

 

For managers and supervisors who are responsible for a number of people and who want to improve their effectiveness in managing attendance issues.

 

The ‘Aim’ of this workshop is that on completion, delegates will have gained additional knowledge and skills to be used within their supervisory and management role and to the wide range of issues they are likely to meet in that role.