Handling People Issues
Course overview
Looking for the cause, what are the remedies and understanding behaviour.
Managers and Supervisors exist because their responsibilities are too large for one individual to carry them out on their own. Hence we need teams and individuals to manage/supervise them. However ‘Team Leaders’ are vulnerable as they rely on the performance of the team members. How often is it the case that the team could achieve more if it wasn’t for that negative, belligerent, lazy or just disobedient individual!
Benefits of attending
· An ‘Interactive Workshop’ designed to stimulate and inspire delegates
· How to handle ‘difficult’ people
· Understand the use of assertive communication
· Appreciate the importance of ‘listening skills’
· Know how to manage ‘multi-directional’
· An appreciation of motivational techniques
· How to handle workplace conflicts effectively
· Learn how conflicts can be best avoided
· Introducing ‘Behavioural Skills’
· Learn how to apply ‘Behavioural Skills’ to ‘people problems’
· Optional ILM endorsement available
Who will benefit
All supervisors to middle management who wish to improve relationships for harmonious, productive working. Anyone experiencing conflict within the team will find this workshop of particular benefit. Those wishing to maximise whole team co-operation, motivation and productivity would find much to enhance existing skills.