Course Overview 

Keeping the team informed is a motivational tool.  Keeping your customers informed is the difference between being ‘in-business’ or ‘without’.   We all need to communicate every day of our lives.  Being a good communicator is not just informing or talking to our team our peers or our managers, but it is also careful listening.  Assessing both the correct time and the how to carry out our communication. We need to both exceed the expectations of our customers whilst managing those same expectations against what can be delivered. 

Benefits of attending

• An ‘Interactive Workshop’ designed to stimulate and inspire delegates
• Choosing the correct method of communication
• Understanding the use of visual information
• Planning communications
• The sender/receiver relationship
• Listening skills
• Maintaining interest
• Checking understanding
• Questioning skills – open and closed questions
• Appreciate the impact of ‘body language’
• Telephone communications
• Adaptation of behaviour to suit circumstances
• Understanding the skills of assertiveness
• The importance of managing expectations

Who will benefit 

This workshop is suitable for all levels of supervisory management and their team members, whether on the front line dealing with external customers or with colleagues internally.  It can also be used as strong foundation to highlight the problems that can be expected when internal communications are neglected and to explain how they can be overcome.