Decision Making and Problem Solving

Course Overview

Decision-making is a skill vital to Managers and Supervisors alike. The taking and implementing of decisions of varying kinds and the ability to be committed to those decisions, is critical to business success. Of course they have to be the ‘right’ decisions and the ability to facilitate implementation is essential. For this reason Decision-making will often involve Problem-solving and vice-versa. Decision-making is especially important for management and leadership. There are processes and techniques to improve decision-making and the quality of decisions. Decision ‘taking’ may be natural for some individuals but for them increased care will be needed to focus on improving the quality of their decisions. People that are less natural decision-makers may still be able to make quality assessments but for them there will be a need to be more decisive in acting upon the assessments made. Problem solving and decision-making are closely linked, and each requires creativity in identifying and developing options. As Managers, Supervisors or Team Leaders, we should use the knowledge and experience of the Team in Problem-solving, thereby supporting the quality of our Decision-making.

Benefits of attending

  • An ‘Interactive Workshop’ designed to stimulate and inspire delegates
  • Understanding ‘decisions’ and ‘problems’
  • Looking at ‘cause’ and ‘effect’
  • Perceptions that promote problem solving
  • Apply ‘problem solving’ techniques
  • Roles and responsibilities
  • Planning for change
  • Understand how to set and prioritise objectives
  • Apply ‘decision making’ techniques
  • Decision support analysis
  • Communication skills in decision-making
  • Understand the role of monitoring, evaluation and review
  • Understand the true meaning of ‘Empowerment’

Who will benefit

From team leader or supervisor to middle manager, in fact all who would wish to improve their management skills and unlock areas that may be holding back business productivity. Practical and creative problem solving skills, that will aid structured decision making for all.